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Mansa Bois LLC Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or engage with our services provided by Mansa Bois LLC.

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1. Acceptance of Terms and Conditions

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By accessing or using the services provided by Mansa Bois LLC ("Mansa Bois," "we," "us," or "our"), you agree to comply with and be bound by these Terms and Conditions. If you do not agree to these Terms and Conditions, please do not use our services or buy our products.

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2. Definitions

  • "Services" refer to any products, goods, or services provided by Mansa Bois, including but not limited to the use of our website, purchase of products, and participation in any interactive features.

  • "User" refers to any person or entity accessing or using our Services.

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3. User Accounts

If you create an account with us, you are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account. We reserve the right to suspend or terminate your account at our sole discretion for violations of these Terms and Conditions.

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4. Intellectual Property

All content, trademarks, logos, and intellectual property featured on our website or in connection with our Services are the property of Mansa Bois or its licensors and are protected by applicable copyright and trademark laws. Users may not use, copy, reproduce, distribute, or modify any of our intellectual property without our express written consent.

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5. Payment and Billing

Payment for products or services must be made using the payment methods accepted by Mansa Bois. Prices, fees, and charges are subject to change without notice. Refunds or cancellations are subject to our refund policy, which can be found on our website.

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6. Delivery and Shipping

For physical product orders, Mansa Bois will make commercially reasonable efforts to deliver products according to the specified delivery times. Users are responsible for providing accurate shipping information. Any issues with delivery should be reported promptly to our customer support team.

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7. Privacy and Data Collection

The collection, use, and protection of your personal information are governed by our Privacy Policy, which can be found [here](insert link to Privacy Policy).

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8. User Conduct

Users must not engage in any conduct that violates applicable laws, infringes upon the rights of others, or disrupts the operation of our Services. This includes, but is not limited to, harassment, abusive language, and unauthorized access to our systems.

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9. Dispute Resolution

Any disputes or claims arising out of or in connection with these Terms and Conditions or the use of our Services shall be resolved through negotiation or mediation. If resolution is not achieved, disputes shall be resolved through arbitration or legal action, in accordance with the laws of Virgina, United States.

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10. Limitations of Liability

Mansa Bois shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from (a) your use or inability to use our Services; (b) any unauthorized access to or use of our servers and/or any personal information stored therein; (c) any interruption or cessation of transmission to or from our Services; (d) any bugs, viruses, trojan horses, or the like that may be transmitted to or through our Services by any third party.

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11. Termination of Services

Mansa Bois reserves the right to terminate or suspend access to our Services at any time for violations of these Terms and Conditions.

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12. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of United States. Any disputes shall be subject to the exclusive jurisdiction of the courts in Virgina, United States.

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13. Changes to Terms and Conditions

Mansa Bois reserves the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Users are encouraged to review these Terms and Conditions regularly.

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14. Refund Policy

Mansa Bois LLC ("Mansa Bois," "we," "us," or "our") is committed to providing our customers with high-quality products and services. We understand that circumstances may arise in which you need to request a refund for a product or service. This Refund Policy outlines the conditions under which refunds may be granted:

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A. Product Refunds:

  1. Damaged or Defective Products: If you receive a product that is damaged or defective, please contact us at info@mansabois.com within 15 days of receiving the product. We may require photographic evidence of the damage or defect. Upon verification, we will either issue a refund or send a replacement product, at our discretion.

  2. Incorrect Product: If you receive a product that is not what you ordered, please contact us at info@mansabois.com within 15 days days of receiving the product. We will arrange for the correct product to be shipped to you, and you may need to return the incorrect product. If the correct product is unavailable, a refund will be issued.

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B. Service Refunds:

  1. Cancellation Before Service Commencement: If you cancel a service before it has commenced, you may be eligible for a full or partial refund, depending on the circumstances. Please contact us at info@mansabois.com to discuss the cancellation and refund options.

  2. Service Quality: If you are dissatisfied with the quality of a service provided by Mansa Bois, please contact us at [Insert contact email] to discuss your concerns. We will assess the situation and determine if a refund or alternative resolution is appropriate.

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C. General Refund Terms:

  1. Refund Request Deadline: Refund requests must be submitted within 7 days of the purchase date for products and before the commencement of a service.

  2. Refund Method: Refunds will be issued using the same method of payment used for the original purchase. If this is not possible, alternative arrangements will be made.

  3. Refund Processing Time: Please allow 7 business days for the processing of refunds. Processing times may vary depending on your payment method and financial institution.

  4. No-Refund Situations: Refunds will not be granted in the following situations:

    • The product or service has been used or consumed.

    • The refund request is made after the specified deadline.

    • The request is for reasons other than those mentioned in this Refund Policy.

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15. Contact Information

For questions, concerns, refunds or inquiries regarding these Terms and Conditions, please contact us at info@mansabois.com.

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15. Accessibility statement

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Mansa Bouis is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard. We welcome your feedback on the accessibility of Mansa. Please let us know if you encounter accessibility barriers on Mansa Bouis:

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This terms and conditions and statements were created on 1 September 2023.

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